Returns/Refunds can be made up to 14 days after purchase. We will plan to fulfil your order within 72 hours upon purchase. The Terms & Conditions are that the client sticks to the plan as best as possible. Transformed by Spence is owned by Spencer Lissamore of Spencer Lissamore Fitness. 149 Springhill Road, Wednesfield Wolverhampton, WV11 3AL.